We recognize that you may be concerned about our use and disclosure of your personal information. This Privacy Notice describes your privacy rights regarding our collection, use, storage, sharing, and protection of your Personal Information. It applies to the Tridiuum.com website and all related websites, applications, services, and solutions, regardless of how you access or use them (collectively, the “Site”). All Personal Information processed by Tridiuum, which includes its respective successors, subsidiaries, divisions and group entities, shall be limited to the purposes for collection set forth in this Privacy Notice. When using our website, https://tridiuum.com, you are accepting our practices as described in this policy. We may amend this Privacy Notice at any time by posting a revised version on this Site. The revised version will be effective at the time we post it. Therefore, we encourage you to periodically review this Privacy Notice to remain informed about how we are helping to protect the Personal Information we collect.
Scope of Information Collected
How We Collect Your Personal Information
When you visit our Site, we collect the following types of Personal Information in order to provide you with use of and access to our Site and to help us personalize and improve your experience:
Information you provide to us: We may collect Personal Information, such as your name, address, phone, email and other information that you enter directly onto or in connection with our Site. Generally, Personal Information is requested when: (i) Tridiuum customers log into the Site for your products and services and (ii) when visitors to our Site request certain information about Tridiuum products and services. If you fail to provide the requested Personal Information, you may not be able to access all or portions of the Site or purchase products and services.
Information we receive from other sources: We work closely with third parties (for example, business partners, service providers, sub-contractors, advertising networks, analytics providers, credit reference agencies, fraud protection services, channel partners, and resellers) and may receive information about you from them.
Social Media platforms or other forums: We may receive certain information that’s stored or processed by third parties, such as the social media sites Facebook®, Twitter® and LinkedIn® when you interact with us through these social media platforms. The Site may include social media features – such as the Facebook “Like” button – and widgets – such as the “share this” button. These features may collect your IP address as well as details of the pages you are visiting on the Site. Social media features and widgets are either hosted by a third party or hosted by the Site. Each social media platform may have its own privacy notices that specifically govern its use of social media features. The Site may also feature bulletin boards, blogs or forums. Any Personal Information that you choose to submit via such a forum may be read, collected, or used by others who visit these forums, and may be used to send you unsolicited messages.
Co-Branding: Some Tridiuum Websites or Services may be co-branded and offered in conjunction with another company. If you use such websites or Services, both Tridiuum and the other company may receive the Personal Information that’s collected via that co-branded website or Service. The company whose privacy notice is displayed on a co-branded website will be responsible for Personal Information collected on that website.
Other methods of collection: We may also collect Personal Information from or about you in other ways, such as through your contact with our HR or customer support teams, your results when you respond to a survey, and your interactions with members of the Tridiuum corporate family or other companies.
How We Use the Personal Information We Collect; Purposes and Legal Bases for Processing
Our primary purpose for collecting and processing Personal Information is to provide you with a secure, smooth, and efficient visitor and customer experience. We may also use your Personal Information to:
- process your data in accordance with your employment agreement;
- operate the Site (the legal basis for processing is either performance of the agreement between us and you or our legitimate interest, more specifically our economic interest in offering you products and services);
- provide support or to carry out the service(s) you have requested or authorized (the legal basis for processing is performance of the agreement between you and Tridiuum);
- troubleshoot your issue and provide you with more effective customer service (the legal basis for processing is performance of the agreement between you and Tridiuum);
- process payments for products or services you have purchased (the legal basis for processing is performance of the agreement between you and Tridiuum);
- distribute alerts concerning product upgrades, special offers, white papers, upcoming events and webinars, updated information about existing and new products and services from Tridiuum or our partners and to measure the effectiveness of these communications (the legal basis for processing is either explicit consent, the performance of the agreement between you and Tridiuum, or our legitimate interest, more specifically our economic interest in making you personalized offers);
- provide or operate certain products or services that may engage in automated decision-making or profiling (the legal basis for such processing is explicit consent; you may withdraw your consent at any time); and
- for such other purposes as required or permitted by law (the legal basis for processing is our compliance with our legal obligations).
We use a variety of security technologies and procedures to try to protect your Personal Information from unauthorized access, use, or disclosure. We follow generally accepted industry standards to protect any information submitted to us, both during transmission and after we receive it.
If we collect sensitive information, it is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser or looking for “https” at the beginning of the address of the web page.
We use encryption to protect sensitive information transmitted online and we also protect your information offline. Only employees who need the information to perform a specific job (for example, customer service) are granted access to personally identifiable information. Any computers/servers with personally identifiable information are kept in a secure environment.
How You Can Access or Change Your Personal Information
You may contact us at any time to inquire about the Personal Information we collect about you. Depending on the Site you use, you may access, correct, or request deletion of your Personal Information by logging in to your account, or you may contact us at Privacy@Tridiuum.com. We will respond to your request within a reasonable timeframe. In the event Tridiuum processes information about you on behalf of one of our customers, please direct your privacy inquiries and requests for access, correction or deletion of Personal Information to the customer. If a customer requests that we remove information, we will respond within a reasonable timeframe. We may need to retain your information for a period of time in order to continue providing a service to you, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, prevent fraud, enforce our customer or user agreement, or take other actions as required or permitted by law.
Tridiuum partners with and occasionally hires other companies to provide services on its behalf. Personal Information may be shared with these companies; however, we will only share your Personal Information to accomplish the purposes for which we collected the Personal Information. These third parties are contractually required to maintain the confidentiality of your Personal Information and are contractually prohibited from using that information for any other purpose.
We may also share your information as follows:
- with your consent;
- when we believe in good faith that disclosure is necessary to protect our rights or property;
- to protect your safety or the safety of others;
- to investigate fraud or respond to a government, judicial or other legal request;
- with Tridiuum group entities;
- to comply with the law; and
- in connection with a corporate change, such as an acquisition or merger.
We do not sell or otherwise provide the information we collect to outside third parties for the purpose of direct or indirect mass email marketing.
How We Use Tracking Technologies
Do Not Track (DNT) is an optional browser setting that allows you to express your preferences regarding tracking by advertisers and other third-parties. We do not currently respond to DNT signals. Therefore, please be advised that third party web analytics companies may collect information about your online activities over time and across the Site and other online properties.
How You Can Opt Out of Marketing Communications
We may contact you to alert you of upcoming events, webinars, white papers and promotional campaigns relating to our products and services. If we determine that your explicit consent is needed to send marketing communications, we will obtain that consent before or at the time of Personal Information collection. Tridiuum honors your choices. You can choose whether you wish to receive promotional emails, SMS messages, telephone calls, and postal mail from us by using the opt-out methods described in that communication. For example, if you wish to stop receiving email marketing communications from us, you may click the “unsubscribe” link at the bottom of the relevant email marketing communication or by following the instructions detailed in the communication. Please note that this may not unsubscribe you from all other communications. If you wish to opt out of all marketing communications, please contact us. Please note that you may not be able to unsubscribe from service-related messages.
Additional Privacy Rights for Individuals
In addition to the rights described elsewhere in this Privacy Notice, you may have additional Personal Information protection rights pursuant to applicable information protection legislation in your state, country, or region. These rights may include but are not limited to the right to erasure, the right to information portability, the right to withdraw consent for processing, the right to object to or restrict the processing of your Personal Information, and the right to lodge a complaint with the supervisory/regulatory authority in the state, country, or region where you reside.
How You Can Contact Us about Privacy
If you have any questions, comments, or concerns about your privacy or this Privacy Notice, please contact us at Privacy@Tridiuum.com